nyvacancies.com - find apartments in New York's five boroughs
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Need help?
See the following answers to NYvacancies.com most frequently asked questions.
 
What is NYvacancies.com?
NYvacancies.com is a search engine that allows users to search for rental listings in the New York city area and the five boroughs, and allows renters to list their vacancies in an efficient, easy to find way.

Renter Help
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How do I start my search?
Why did the search results show that no listings matched my search?
How do I find more search results?
What do I do if I want to be more specific in my search?
How can I change the order of the listings on the search results page?
I'm looking for rentals. Can I find houses for rent rather than apartments?
How much does it cost to search listings?
How can I communicate with the rentals that interest me?
Where do listings on NYvacancies.com come from?
How often is NYvacancies.com updated?
What are the Featured Rentals that appear at the top of the search results page?
Does NYvacancies.com rent apartments?

Advertiser Help

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I don't have an email address, can I still purchase an online ad?
I manage a number of different apartment buildings in the area. Do I have to purchase an online ad for each unit?
Can I submit multiple listings at one time?
I just bought an online ad, how can I be sure that my order was taken?
What is an ad ID?
How can I make changes to my ad?
How do I find my ad on NYvacancies.com?
How do I include a photo with my ad?
Why would my photo(s) be rejected?
How do I get a copy of my online ad?
My apartment is rented but my ad is still posted online. How do I get a refund or credit?
How can I extend my online ad?
Is there anything I can't say in the apartment description?
Can I add a photo after my ad is active?
Can I use my debit card to pay for my ad?
What are the terms and conditions of my ad?
What if I don't have a property name?
How specific does my property address need to be?
What phone number should I provide?
Will I be contacted by phone, email or both?
What information is required in the apartment unit details?
What if the lease length is felxible or is not in the list of choices?
What if my apartment unit and community have features that aren't shown here?
Can I cancel my ad?
What is your refund policy?
Does NYvacancies.com accept data feed uploads?


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Renter Help


1) How do I start my search?
On the home page, specify what you're searching for by clicking on the correct borough. Required information: Borough or Zip.
Optionally, you can also complete the following fields:
Within: your search radius (the number of miles you want to expand your search from your stated location)
Price: the minimum and maximum price in your range
Beds and Baths: the minimum number of bedrooms and bathrooms you want
Additional Search Terms: any other desired property features
You can also use the Advanced Search to specify other options such as property types, community features, and more.

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2) Why did the search results show that no listings matched my search?
The search you entered may have been too specific. To broaden your search and get results, try one or more of the following:
Search in a nearby borough, area, or zip code
Increase your search radius by using the Within dropdown menu
Broaden your price range by decreasing the minimum and/or increasing the maximum price
Lower the number of bedrooms or bathrooms
Remove Additional Search Terms You can also remove features from the Advanced Search. In some cases, it is possible that there are no results in your area; for example, you may be searching for apartments, but there may not be any for rent in the area you've chosen. In this case, look in a nearby area.

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3) How do I find more search results?
The search you entered may have been too specific. To broaden your search and get more results, try one or more of the following:
Search in a nearby borough, area, or zip code
Increase your search radius by using the Within dropdown menu
Broaden your price range by decreasing the minimum and/or increasing the maximum price
Lower the number of bedrooms or bathrooms
Remove Additional Search Terms You can also remove features from the Advanced Search. In some cases, it is possible that there are no results in your area; for example, you may be searching for apartments, but there may not be any for rent in the area you've chosen. In this case, look in a nearby area.

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4) What do I do if I want to be more specific in my search?
Click on the Advanced Search link of the search form. You will see a form that allows you to select additional features and options for your search. If your desired option is not available on the Advanced Search form, you can also enter Additional Search Terms. If you use the Advanced Search or enter Additional Search Terms, NY Vacancies.com finds all properties that match your location, price range, and number of bedrooms and bathrooms, and then orders your search so that those with words that match your Advanced Search and Additional Search Terms are at the top of the list. When you first view the Search Results Page, the results are displayed in order so that the property listings that best match your search are displayed on top (the results are sorted by Relevancy).

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5) How can I change the order of the listings on the search results page?
Click on the category you want to sort by using the Sort By dropdown menu. When you first view the Search Results Page, the results are displayed so that the property listings that best match your search are at the top of the list (the results are sorted by Relevancy). But you can also choose to sort by Price, Number of Bedrooms, Number of Bathrooms, Square Feet, or Date Available.

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6) I'm looking for rentals. Can I find houses for rent rather than apartments?
Our rentals contain both houses and apartments. To find only houses, use the Advanced Search and select your desired property type, or enter the word house in the Additional Search Terms field.

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7) How much does it cost to search listings?
It's entirely FREE for consumers searching for listings.

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8) How can I communicate with the rentals that interest me?
If you're interested in a rental, you can communicate directly with the contact by email or by phone if the contact provided a phone number. To contact the renter by email, simply fill out the Contact Renter Form on the rental's detail listing page located on the right column. When you send a message, we ask that you provide some information so that the apartment manager or renter can communicate back with you.

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9) Where do listings on NYvacancies.com come from?
Our listings comes directly from property owners and managers, brokers ,and from our advertisement campaign.

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10) How often is NYvacancies.com updated?
NYvacancies.com is updated progressively by our users. However, due to technical reasons, delays may occur.

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11) What are the Featured Rentals that appear at the top of the search results page?

Featured Results are paid advertisements that match some of your search criteria.

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12) Does NYvacancies.com rent apartments?
No, we provide access to listings from property owners, managers, and real estate agencies. Our listings are submitted directly by these advertisers, and we do not have any role in the rental process. If you would like to rent an apartment, please use our listings to find details and contact information for rental agencies or property owners and managers.    

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Advertiser Help



1) I don't have an email address, can I still purchase an online ad?
An email address is necessary in order to purchase an online ad.

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2) I manage a number of different apartment buildings in the area. Do I have to purchase an online ad for each unit?
If you manage buildings with more units or have re-occurring vacancies, you may find our Premium Package will better fit your needs Our Premium Package can include unlimited number of units for one address.

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3) Can I submit multiple listings at one time?
Yes, NYvacancies.com now offers multiple listing uploads using xls data feeds. To learn more about how to create and submit data feeds, please visit our data feeds page.

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4) I just bought an online ad, how can I be sure that my order was taken?
If you have successfully purchased an online ad from NYvacancies.com, the last web page (Thank You page) in the order submission process will display your Ad Identification Number. This Ad ID will serve as your verification that NYvacancies.com has processed your order and your ad will appear online shortly. Make sure you save you Ad ID. You will need it in any correspondence with NYvacancies.com regarding your online ad.

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5) What is an ad ID?

An Ad ID is short for Ad Identification Number. You receive your Ad ID after NYvacancies.com has successfully processed your order for an online advertisement. The Ad Id appears on the last web page (Thank You page) in the order submission process and is a numeric number.

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6) How can I make changes to my ad?

Go to the My Account page on NYvacancies.com. By entering your e-mail address in the Edit/Renew Your Existing Ad section on this page, you gain access to make changes to your live ad. You can edit rents, contact information and amenities. If you need to make other changes, click here to use our contact form and be sure to include your Ad ID Number.

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7) How do I find my ad on NYvacancies.com?
To view your ad simply perform a search on for the community and rent range that fits your property. Your search result set will contain your property's ad. It may not appear on the first page of properties, and you will have to scroll through all properties matching your search criteria by clicking on the "Next" button located at the top of the page.

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8) How do I include a photo with my ad?

Depending on the package you pick, you may include 1 or more photos with your ad at no additional cost. During the online ad creation process, the instructions will prompt you on how to attach your photos to your listing. Photo files must be in gif or jpeg format.

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9) Why would my photo(s) be rejected?

NYvacancies.com must reject photos if they contain any of the following: people, alcohol or tobacco products, religious or holiday items, trademark and branded items, or if the photos were copyrighted by someone other than yourself. Please check your photos for these issues before you upload them. Submitting a photo in violation of these standards will delay the processing of your advertisement.

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10) How do I get a copy of my online ad?

You may print out your ad from the NYvacancies.com site at any time.

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11) My apartment is rented but my ad is still posted online. How do I get a refund or credit?

All sales are final. NYvacancies.com will not issue refunds. However, click here to use our contact form to have your ad removed from our website. Please be sure to include your Ad ID Number to be used as a reference number to locate your ad.

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12) How can I extend my online ad?
Go to the My Account page on NYvacancies.com. By entering your e-mail address in the Edit/Renew Your Existing Ad section on this page, you gain access to renew your ad. Before renewing, you have the option for making any changes to your ad.

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13) Is there anything I can't say in the apartment description?
NYvacancies.com follows Fair-Housing Guidelines. These rules ensure that renters are not discriminated against on the basis of race, color, religion, sex, national origin, familial status or handicap. Your text will be reviewed before your ad becomes active.

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14) Can I add a photo after my ad is active?

Yes, you may add or update photos, depending on the package you subscribed to, after your ad is active by going to the My Account page on NYvacancies.com. By entering your e-mail address and password, you can access your account, manage your listings and add or update your photos if necessary.

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15) Can I use my debit card to pay for my ad?
No, only credit cards are accepted.

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16) What are the terms and conditions of my ad?
All sales are final. NYvacancies.com will not issue refunds. All content will appear as submitted, unless deemed unacceptable by NYvacancies.com. NYvacancies.com reserves the right to reject photos that do not meet quality and content standards. NYvacancies.com is not responsible for image quality.

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17) What if I don't have a property name?
This is a required field so please include either a property name or a headline such as " Newly Renovated 3-Bedroom Apartment with View on Park "

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18) How specific does my property address need to be?
A Complete address will ensure that those who respond to your ad are interested in your location.

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19) What phone number should I provide?

Enter the number where you wish to be reached by those interested in your ad.

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20) Will I be contacted by phone, email or both?
Both are required and will be displayed on your ad. Those interested will contact you by the method of their choice.

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21) What information is required in the apartment unit details?
The only thing you are required to enter is a rent price for at least one unit. All other fields are optional.

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22) What if the lease length is felxible or is not in the list of choices?
These choices are based on the most common lease lengths. One of these must be selected to process your ad. You can mention the actual lease terms in the Apartment Description section.

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23) What if my apartment unit and community have features that aren't shown here?
You may mention any additional information in the Apartment Description section.

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24) Can I cancel my ad?
You can cancel your ad by logging into your account and select the ad you wish to remove by clicking the "Cancel" button. However please note that all sales are final. NYvacancies.com does not issue refunds once your ad has been posted.

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25) What is your refund policy?
All sales and are final and, accordingly, all charges by NYvacancies.com in connection with the submission of any advertisement for display on the Site or other services offered through the Site are NON-REFUNDABLE. Users are urged to carefully review the property address before posting, all advertisements and related content, photos and other data and information submitted in connection therewith ("User Content") prior to submission to the site. Without limiting the foregoing, no refunds will be paid to any user in the event NYvacancies.com determines to remove any User Content from the site for violating our Terms of Service, including our general standards for the submission of such User Content.

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26) Does NYvacancies.com accept data feed uploads?
Yes, please visit our data feeds page for more information.

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